Managed Services for an Event Management Company

About Client

The client is a billion dollar event management company headquartered in Chicago.

Background

  • Managed services enable businesses to focus on its core competencies. Data infrastructure and Business Intelligence (BI) is one area which businesses cannot ignore but face a lot of challenges from development to maintenance. To avoid much hassle, companies seek IT partners who can manage their technology stack for them.

Requirement

  • Development of ETL and manage ETL Load from scratch
  • Manage client’s existing Tableau Environment – Tableau required to be refreshed after every ETL load and additional Tableau tickets on- access, minor enhancements, KPI clarifications, etc. were needed to be managed

Deliverables

  • The team constantly monitored the environment and checked the ticketing system MS-TFS for inquiries
  • 24*7 monitoring support
  • Any enhancement or bug fix
  • Fixing issues based on defined SLA
  • Liaise with business owners for clarifications

Work Procedure

  • The team constantly monitored the environment and checked the ticketing system MS-TFS for inquiries
  • 24*7 monitoring support
  • Any enhancement or bug fix
  • Liaise with business owners for clarifications

Service Level Agreement

15 minutes for acknowledgement
Hourly updates are shared with the client

Team

Development Team: 1 Lead, 5 BI engineers, 10 Data engineers, 2 Data scientists
Support Team: 1 Lead, 2 ETL engineers, 2 BI engineers

Duration

7 years
and ongoing