About the Client:
The client is a global pharmaceutical and biotechnology leader delivering transformative healthcare solutions worldwide. With multiple business units and globally distributed operations, effective change management was critical to maintaining system stability and regulatory compliance.
Background:
In the dynamic realm of enterprise change management, the client managed multiple, disparate data sources that fueled their Forward Schedule of Change (FSOC) processes.
These sources included:
- Projects – Tracking the creation and rollout of new software and hardware infrastructure.
- Changes – Managing upgrades and modifications to existing tools across the operational ecosystem.
- LCM (Lifecycle Management) – Capturing lifecycle details of network devices and infrastructure assets.
- Patches – Monitoring patching schedules across thousands of servers supporting critical business applications.
While each domain provided vital operational insights, the absence of a consolidated view meant stakeholders had to piece together information manually—hindering proactive impact assessment, slowing approvals, and elevating compliance risks.
Challenge:
The core challenge was fragmentation. Each function maintained its own dashboard, reports, and criteria, preventing a unified view of enterprise-wide change activity.
Key issues included:
- Disjointed visibility across regions, business units, and systems.
- Reactive change management, with overlaps and missed blackout periods.
- Manual coordination between IT, operations, and project teams.
- Compliance and audit gaps due to inconsistent record-keeping.
