About Client:
A technology-driven healthcare company transforming care delivery in India by integrating health plans, providers, and patients through data, digital tools, and seamless processes.
Background:
As part of its mission to simplify everyday healthcare, the client offers integrated practice management services that connect health plans, provider groups, and patients into a single digital ecosystem.
While the company had built strong foundations in data and process integration, the communication layer between patients, doctors, and administrative teams still relied on manual steps. Appointment scheduling, diagnostics, prescription sharing, and payments often required separate apps, phone calls, or manual coordination — creating inefficiencies and inconsistent patient experiences.
The company wanted to leverage a familiar, accessible platform to unify these touchpoints and streamline the care journey end-to-end.
Challenge:
- Patients had to navigate multiple apps or calls to book appointments and make payments.
- Doctors and front-desk teams spent significant time managing schedules manually.
- Labs and runners relied on phone-based coordination for test assignments and updates.
This created operational overhead, limited visibility, and reduced the quality of patient interactions.
