About Client
The client is an established digital bank based in the United Kingdom catering to Small and Medium Enterprises (SMEs) in the country.
Background
In the digital banking landscape, strong banking infrastructure is central to operational reliability and customer satisfaction. For a digital bank, the ability to manage data efficiently depends heavily on the quality and control of IT infrastructure for banks. When data is not accessible, secure, or well-governed, it directly affects decision-making and speed to market.
Banking infrastructure also influences how effectively institutions can use analytics and automation to stay competitive. Without purposeful investment in bank IT infrastructure management, digital banks often struggle to scale and innovate at the pace required in a fast-moving financial environment.
Challenges
The client relied on a third-party technology provider for all data management activities, with an agreement that restricted access to the data platform and limited operational visibility. This dependency created multiple constraints that affected their efficiency, decision-making, and control over their banking infrastructure.
- Lack of ownership of banking infrastructure increased reliance on external vendors and limited flexibility to enhance security or agility. Without direct control over IT infrastructure for banks, the client could not customize or strengthen systems as the business evolved.
- Hidden service charges disrupted financial planning. The absence of transparent bank IT infrastructure management made budgeting inconsistent and restricted investments in innovation due to unclear operational costs.
- Restricted data warehouse access slowed business intelligence processes. Teams struggled to work with complete or real-time data, impacting responsiveness, competitiveness, and the ability to generate meaningful insights.
- Limited visibility into operations affected alignment across teams and reduced the ability to make informed decisions.
- These challenges pushed the client to shift away from vendor dependence and build an in-house data platform with full ownership and oversight.
