Managed Services for an iGaming company

About Client

The client is an award winning organization based out of Malta with market presence across Europe


  • Managed services enable businesses to focus on its core competencies. Data infrastructure and Business Intelligence (BI) is one area which businesses cannot ignore but face a lot of challenges from development to maintenance. To avoid much hassle, companies seek IT partners who can manage their technology stack for them.


  • EDW development and management (AWS Redshift, Glue, Airflow)
  • Managing client’s existing Data Lake (Hive, EMR, AWS data pipeline, Glue, AWS Batch)


  • Making sure daily data loads run fine
  • Use of slack or pager duty to report any issue and phone call to the team
  • Resolve tickets on Jira within the SLA

Work Procedure

  • 24*7 on call support
  • Any enhancement or bug fix
  • Jira is being used to raise tickets
  • Daily scrum held with the client to provide updates
  • Addition of new data sources to data lake
  • Liaise with business owners for clarifications

Service Level Agreement

15 Min for acknowledgement
Every 1 hour update is shared with client


Data lake: 0.5 Full Time Equivalent (FTE) lead and 4 data engineers
Data warehouse: 0.5 FTE lead and 2 data engineers


1.5 years
and still ongoing

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