About Client
The client is an award winning organization based out of Malta with market presence across Europe
Background
Managed services enable businesses to focus on its core competencies. Data infrastructure and Business Intelligence (BI) is one area which businesses cannot ignore but face a lot of challenges from development to maintenance. To avoid much hassle, companies seek IT partners who can manage their technology stack for them.
Requirement
- EDW development and management (AWS Redshift, Glue, Airflow)
- Managing client’s existing Data Lake (Hive, EMR, AWS data pipeline, Glue, AWS Batch)
Deliverables
- Making sure daily data loads run fine
- Use of slack or pager duty to report any issue and phone call to the team
- Resolve tickets on Jira within the SLA
Work Procedure
24*7 on call support- Any enhancement or bug fix
- Jira is being used to raise tickets
- Daily scrum held with the client to provide updates
- Addition of new data sources to data lake
- Liaise with business owners for clarifications
Service Level Agreement
15 Min for acknowledgement
Every 1 hour update is shared with client
Team
Data lake: 0.5 Full Time Equivalent (FTE) lead and 4 data engineers
Data warehouse: 0.5 FTE lead and 2 data engineers
Duration
1.5 years
and still ongoing
