About Client
The client is India’s leading and fast growing transportation management company, managing cab fleets for corporations across the country. They provide SaaS-based solution for tracking, routing, billing, and capacity planning for their clients
The Challenge
The client’s existing system had a hard-coded monolithic reporting system which could not handle the ever-increasing demand for dynamic and ad-hoc analytics demanded by their clients. This caused severe delays in responding to client requests and difficulty in managing client expectations.
Key Challenges
Static reports
Delayed response
Involvement of the development team
Codebase maintainability
Difficulty in analyzing data
No Ad-hoc analysis
Customer dissatisfaction
Background
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