About Client:
The client is a billion-dollar telecommunications enterprise headquartered in Tampa, Florida, established in 1987. With a vast portfolio of Network Operators relying on their services, the business generates and processes massive volumes of operational, performance, and service-quality data. Reliable reporting tools were essential not just for internal decision-making but for delivering accurate, timely, and actionable insights to their external clients.
Background:
The organization previously relied on OBIEE and Microstrategy 9 for its reporting needs. While functional, these tools lacked the flexibility and advanced capabilities required to support modern analytics workflows. The leadership team recognized the need to migrate to Microstrategy 11 to unify their reporting layers, simplify data models, and leverage enhanced visualization, performance, and governance capabilities.
Challenges:
The migration presented a combination of technical and operational challenges:
1. Full data model redesign
The transition was not a simple upgrade from Microstrategy 9 to Microstrategy 11. The entire semantic layer and data model had to be re-engineered. Metrics, attributes, and hierarchies required complete remapping to align with new business rules and reporting structures.
2. Recreating complex legacy reports
With over 400 existing reports built over several years, ensuring accuracy after recreating them from scratch was a major undertaking. The team had to validate every business calculation, aggregation logic, and data dependency.
3. Ensuring data accuracy during migration
Testing each migrated report became a crucial effort. Identifying discrepancies, debugging data issues, and validating business rules required a systematic and scalable testing framework.
4. User adoption across Network Operator clients
Convincing external Network Operators to shift to a unified reporting platform required clear demonstrations of value—faster performance, better customization, and improved reliability. Any hesitation or confusion could slow down rollouts.
