Revolutionizing Telecom Reporting & Analytics with MicroStrategy Excellence

About Client:

The client is a billion-dollar telecommunications company founded in 1987 in Tampa, Florida.

Background:

Since July 2021, the client, a global leader in mobile communications solutions, has been leveraging a robust BI system to provide comprehensive visibility into messaging data for both internal and enterprise clients.

Challenge:

Due to a lack of resources with MicroStrategy expertise, the client turned to BizAcuity for assistance. The internal BI system proved to be non-user-friendly, offering limited customization options. Additionally, its data source lacked access to the current datalake, making report building and scheduling time-consuming due to manual processes and effort-intensive queries.

Solution:

Technology Stack Optimization:

Created intelligent cubes for users with technical backgrounds to access and build their own reports
Implemented training programs to empower non-technical users, enabling them to create their own reports, thereby establishing a self-service BI environment.

Agile Development Approach:

Adopted agile development to quickly address new requirements.
Collaborated closely with end users to understand and adapt to their changing needs.

Customization and Scalability:

Designed reports with customizable features, allowing users to tailor data presentation.
Ensured seamless scalability to handle the increasing volume and complexity of messaging data.

Outcome

The implemented solution yielded remarkable outcomes, showcasing the effectiveness of the BI enhancements:

Achieved a remarkable on-time delivery rate of 90%, ensuring timely access to critical insights for all stakeholders.
Successfully migrated 15 reports to MicroStrategy 11, leveraging the latest features and improvements.
Built 60+ dossiers and reports in MicroStrategy 11, providing end users with enhanced visualization and analysis capabilities.
Prepared 20+ on-demand reports tailored to the specific enterprise client’s requirements, demonstrating flexibility and responsiveness.
Tracked key KPIs such as volume- no of messages (sent & received), failed messages, revenue, cost, margin, billable, and non-billable message count.

Revolutionizing Telecom Reporting & Analytics with MicroStrategy Excellence

About Client:

Background:

Challenge:

Solution:

Outcome

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