2147331
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About Client

The client is a billion dollar event management company headquartered in Chicago.

Background

  • Managed services enable businesses to focus on its core competencies. Data infrastructure and Business Intelligence (BI) is one area which businesses cannot ignore but face a lot of challenges from development to maintenance. To avoid much hassle, companies seek IT partners who can manage their technology stack for them.

Requirement

  • Development of ETL and manage ETL Load from scratch
  • Manage client’s existing Tableau Environment – Tableau required to be refreshed after every ETL load and additional Tableau tickets on- access, minor enhancements, KPI clarifications, etc. were needed to be managed

Deliverables

  • The team constantly monitored the environment and checked the ticketing system MS-TFS for inquiries
  • 24*5 monitoring support
  • Any enhancement or bug fix
  • Fixing issues based on defined SLA
  • Liaise with business owners for clarifications

Work Procedure

 

  • The team constantly monitored the environment and checked the ticketing system MS-TFS for inquiries
  • 24*5 monitoring support
  • Any enhancement or bug fix
  • Any enhancement or bug fix
  • Liaise with business owners for clarifications

Service Level Agreement

 

15 minutes for acknowledgement
Hourly updates are shared with the client

Team

 

Development Team: 1 Lead, 5 BI engineers, 10 Data engineers, 2 Data scientists
Support Team: 1 Lead, 2 ETL engineers, 2 BI engineers

Duration

 

7 years

and ongoing

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