About Client
The client is a billion dollar event management company headquartered in Chicago.
Background
Managed services enable businesses to focus on its core competencies. Data infrastructure and Business Intelligence (BI) is one area which businesses cannot ignore but face a lot of challenges from development to maintenance. To avoid much hassle, companies seek IT partners who can manage their technology stack for them.
Requirement
Development of ETL and manage ETL Load from scratch
Manage client’s existing Tableau Environment – Tableau required to be refreshed after every ETL load and additional Tableau tickets on- access, minor enhancements, KPI clarifications, etc. were needed to be managed
Deliverables
The team constantly monitored the environment and checked the ticketing system MS-TFS for inquiries
24*5 monitoring support
Any enhancement or bug fix
Fixing issues based on defined SLA
Liaise with business owners for clarifications
Service Level Agreement
15 minutes for acknowledgement
Hourly updates are shared with the client
Team
Development Team: 1 Lead, 5 BI engineers, 10 Data engineers, 2 Data scientists
Support Team: 1 Lead, 2 ETL engineers, 2 BI engineers
Duration
7 years
and ongoing
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