About Client
The client is a billion dollar event management company headquartered in Chicago.
Background
Managed services enable businesses to focus on its core competencies. Data infrastructure and Business Intelligence (BI) is one area which businesses cannot ignore but face a lot of challenges from development to maintenance. To avoid much hassle, companies seek IT partners who can manage their technology stack for them.
Requirement
- Development of ETL and manage ETL Load from scratch
- Manage client’s existing Tableau Environment – Tableau required to be refreshed after every ETL load and additional Tableau tickets on- access, minor enhancements, KPI clarifications, etc. were needed to be managed
Deliverables
- The team constantly monitored the environment and checked the ticketing system MS-TFS for inquiries
- 24*5 monitoring support
- Any enhancement or bug fix
- Fixing issues based on defined SLA
- Liaise with business owners for clarifications
Work Procedure
The team constantly monitored the environment and checked the ticketing system MS-TFS for inquiries- 24*5 monitoring support
- Any enhancement or bug fix
- Any enhancement or bug fix
- Liaise with business owners for clarifications
Service Level Agreement
15 minutes for acknowledgement
Hourly updates are shared with the client
Team
Development Team: 1 Lead, 5 BI engineers, 10 Data engineers, 2 Data scientists
Support Team: 1 Lead, 2 ETL engineers, 2 BI engineers
Duration
7 years
and ongoing
