About Client
The client is an award-winning organization based out of Malta with a strong market presence across Europe. Operating in a highly competitive and regulated environment, the company manages large volumes of transactional gaming data, player activity logs, promotional triggers, and reporting dependencies. Ensuring the reliability of data infrastructure was crucial for consistent BI performance, regulatory reporting, and operational decision-making.
Background
The client was experiencing increasing pressure to maintain reliable and scalable data operations. As the business expanded, managing its data lake, ingestion pipelines, and enterprise data warehouse demanded more engineering bandwidth than the internal team could support. Scheduled loads were failing unpredictably, enhancements were getting delayed, and production issues were interrupting reporting flows. This created operational inefficiencies, especially during high-traffic gaming periods.
To address this, the company sought a partner with proven expertise in iGaming services and hands-on iGaming consulting, capable of taking complete ownership of data engineering operations. The goal was to stabilize daily data loads, ensure 24×7 support, manage continuous enhancements, and streamline communication across business and technology stakeholders.
Requirement
The client needed full-stack managed support for its data engineering environment, covering both development and day-to-day operations. Key needs included:
- EDW development and management using AWS Redshift, Glue, and Airflow
- Management of the client’s existing data lake (Hive, EMR, AWS Data Pipeline, Glue, AWS Batch)
- Ensuring daily data ingestion pipelines execute successfully
- Monitoring and automated alerting through Slack, PagerDuty, and phone escalation
- Timely resolution of tickets raised on Jira within strict SLAs
- Enhancements for changing business rules, reporting updates, and new feature requests
- Integration of new data sources into the data lake
- Business stakeholder communication and clarification handling
This mix of operational reliability and ongoing development required a steady and experienced team familiar with data challenges specific to the gaming ecosystem—another reason iGaming services and iGaming consulting expertise were essential.
Deliverables
The engagement focused on delivering predictable, stable, and transparent data operations. The scope included:
- Daily verification of data loads and ETL workflows
- Real-time reporting of issues through Slack or PagerDuty
- Immediate phone call escalation for critical failures
- Jira-based issue management with SLA-driven response and resolution
- Continuous enhancement development
- Inclusion of new data sources without interrupting existing processes
- Regular communication to ensure business requirements were aligned and clarified
The approach ensured that the client’s data platform stayed stable even during peak gaming periods such as promotions, tournaments, and seasonal traffic spikes.
